Mediator Profile - Gillian Caroe

"Gillian has a natural ease and confidence in the role of the mediator - superb communication skills."

Profile Summary

Gillian Caroe

Gillian has been involved in successful mediations in both the public and private sectors since 2004. She works throughout the UK as a commercial mediator drawing on skills acquired through a career in international business.

Gillian heads up ACM's internal professional development and also designs and delivers external training in mediation and conflict resolution. Clients have included solicitors, barristers, HR Managers, charities, large organisations and CIPD. Her workshops on "Mediation for Lawyers" have been accredited by The Law Society.

Gillian's commercial mediations have covered diverse sectors including construction, manufacturing, media, pharmaceutical, charitable, governmental, banking and insurance. She has also mediated neighbour disputes including boundary and building issues.

Mediations she has been involved with have ranged from resolving relationship breakdown in the workplace to multi-party international cases worth over $50 million.

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Areas of Expertise

Workplace Conflict
Employment Issues
Probate Cases
Commercial Contracts


(Centre for Effective Dispute Resolution)

Qualifications and Membership

M.A. (Cantab)
CEDR Solve Panel of Mediators
The Conflict Resolution Company
Effective Dispute Solutions Limited
MCIArb (Member of Chartered Institute of Arbitrators)


Full Profile

Gillian's mediation experience dates back to 2004 and since then she has been involved in successful mediations in both the public and private sectors. She works throughout the UK as a commercial mediator drawing on skills acquired through a career in international business with one of the world's top companies.

Accredited formally by CEDR in 2005, her skills and qualities have been recognised by a number of organisations who have invited Gillian to act as a lead mediator on their panels. In addition, she is a founding member and Director of The Association of Cambridge Mediators where she has responsibility for training and professional development.

As well as being an experienced trainer and mediator, Gillian has also been asked to use her skills as a neutral in independent interventions such as assisted stakeholder dialogue, brokered talks, independent review and relationship building. She has been praised for her ability to facilitate meetings that resolve interpersonal difficulties where constructive ongoing relationships are vital. She has experience of multi-party and team disputes and brings great tact and reassurance when dealing with highly sensitive issues. She is a featured contributor to The Spirit at Work Phenomenon (Azure 2004) and has been invited to speak about mediation on BBC Radio.

Personal Style and Feedback

Feedback on Gillian's style praises her natual ease, her superb communication skills and her ability to bring people to their senses and not to their knees. She prefers to use a facilitative style but can easily adapt to circumstances and has particular skill in disputes where the parties have a need or desire to restore relationships. Comments include:

"I felt in safe hands." Client

"You again performed admirably in settling a dispute that I felt was unlikely to settle.
" Solicitor

"Helped reach agreement in a very tricky and politically sensitive matter." Client

"Your services were very much appreciated and, should I need a mediator again, you will be top of my list!" Solicitor

"I felt heard and understood - thank you." Client

"Displayed impeccable discipline during the mediation process." Client

"She has a very gentle, and yet professional style, which creates trust and rapport very quickly. Her non-judgemental and empathetic listening skills are second to none." Client

"My initial attitude to mediation was very negative. However - I was very surprised at how very productive it was." Solicitor

"Exceptional." Client

Professional Background

One of Gillian's strengths as a mediator is her knowledge and direct experience of business issues. Gillian's business career has been built on a proven track record in Sales and Marketing, New Product Development and HR with one of the world's top businesses. This influences her determination to help parties find commercially valid and creative solutions.

Through UK, European and Global HR roles, Gillian established a successful track record across a wide range of Employee Relations issues. She was responsible for delivering, to diverse client groups, a complete HR service including succession planning, recruitment, redundancies, disciplinaries, grievances and dismissals.

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Dispute Resolution Experience

Banking/Corporate Finance/Business to business
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Construction and Engineering
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Media, Sports and Entertainment
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Partnership/Shareholder/Joint Venture
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Property Planning and Environment
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Public Sector
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Public Sector Healthcare
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Scientific Research, Biotech and Pharmaceutical
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Dispute Types - Case Summaries

Employment and Workplace
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Wills/Probate/Family Trusts


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Other Dispute Resolution Experience
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Skills and Interests

Gillian has a degree in Modern and Medieval Languages from Cambridge University and speaks competent French and fluent Italian. Outside of work she enjoys hiking, tennis and drinking wine in the country of origin.

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Dispute Types

Gillian's full profile contains selected cases by dispute type:

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